📄️ Visitor Client
Introduction
📄️ Customer Service Client
Introduction
📄️ Admin Backend
Introduction
📄️ Server
📄️ Login
📄️ Login Visitor
📄️ Mobile Client
📄️ User System
📄️ User Information
This page explains how to integrate user information from your business system into the Weiyu customer service system to achieve user identity recognition and personalized services.
📄️ Personalized Service
This page explains how to implement personalized service experiences for different user levels by using the vipLevel parameter to display different customer service content for different user levels.
📄️ Order Information
This page explains how to pass order information from your business system to the customer service system, especially suitable for e-commerce, logistics, and other scenarios that require order consultation services, helping customer service quickly understand the order details that users are inquiring about.
📄️ Product Information
This page explains how to pass product information from your business system to the customer service system, especially suitable for e-commerce websites, helping customer service quickly understand the product details that users are inquiring about.
📄️ SaaS
- This feature is only supported in Platform Edition. If needed, please scan QR code to contact WeChat
📄️ Historical Messages
This page explains how to control whether to automatically load historical chat records through the loadHistory parameter, helping users view historical session content.
📄️ Chat Messages
The Weiyu system supports multiple message types to meet communication needs in different scenarios. Each message type has its specific data structure and display method.
📄️ Message Api
📄️ UnreadCount
📄️ Unread Messages
This page introduces how to integrate the unread message count functionality of the Weiyu customer service system into your application, displaying the number of unread customer service messages for users in real-time, helping to improve user experience and message read rates.
📄️ Text to Speech
📄️ Speech Recognition
📄️ Sensitive Word Filtering
📄️ Data Statistics
Session Statistics
📄️ Session Transfer
📄️ Session Invitation
📄️ Transfer bot
📄️ Invite Visitor
📄️ Satisfaction Rating
📄️ Conversation Quality Check
Manual Quality Check
📄️ Auto Reply
📄️ Blacklist
📄️ Message Translation
📄️ Queue Logic
📄️ Leave Message Processing
Overview
📄️ License
Any user who wants to use the Weiyu system, whether Community Edition, Enterprise Edition or Platform Edition (except Source Code Edition), needs to apply for a licenseKey. This document will provide detailed instructions on how to obtain and configure the licenseKey.
📄️ Token
- Only Enterprise Edition and Platform Edition support this feature. If needed, please scan QR code to contact WeChat
📄️ Webhook
- This feature is only supported in Enterprise and Platform editions. If needed, please scan QR code to contact WeChat
📄️ Kbase
📄️ Kbase faq
📄️ Kbase Feishu
📄️ Kbase file
📄️ Kbase text
📄️ Kbase webpage
📄️ Kbase website
📄️ Session
📄️ Thread Api
📄️ Ticket
📄️ Ticket Visitor
📄️ Offline
📄️ Routing
📄️ Robot
📄️ Internationalization
H5 Visitor Client Internationalization Configuration
📄️ File Upload
The Weiyu system supports two file storage methods: Local File System and MinIO Object Storage. The system uses local file system storage by default, and only uses MinIO object storage when bytedesk.minio.enabled=true. You can choose the appropriate storage method based on your actual needs.